Description
Are you passionate about customer success and looking for an opportunity to make a significant impact in a growing company? Join Cadre as a Customer Success Associate and play a crucial role in shaping the future of event planning! As a Customer Success Associate, you will report directly to the Director of Customer Success (DCS), with the primary goal of staffing, managing, and growing assigned accounts. This full-time remote position offers a competitive salary, comprehensive benefits, and the chance to work in a dynamic and flexible environment.
Requirements
Key Responsibilities:
Staff Events: Efficiently staff events for assigned managed accounts, ensuring client satisfaction.
Support Desk Inquiries: Provide prompt and accurate responses to support desk inquiries, maintaining high levels of customer service.
Relationship Building: Foster strong relationships with clients and freelancers through exceptional customer service and proactive communication.
Knowledge Base Management: Update and maintain the knowledge base with relevant Q&As and instructional videos to help clients and freelancers.
Platform Expertise: Develop a deep understanding of the Cadre platform to assist clients and freelancers effectively.
Client Onboarding: Guide new clients through the onboarding process, ensuring they are comfortable and confident using the Cadre platform.
Client Assistance: Assist non-managed clients with any questions or issues related to the Cadre platform.
Reporting: Provide ancillary reports, invoices, and other requested client deliverables in a timely manner.
Feedback: Offer constructive feedback to the DCS to help continuously improve the Cadre platform and processes.
Qualifications:
- Exceptional written, verbal, and interpersonal communication skills.
- Eagerness to learn and adapt to various technology platforms.
- Strong customer focus with a commitment to providing outstanding service.
- High level of attention to detail and accuracy.
- Ability to work independently and take initiative.
- Team-oriented with a willingness to support colleagues.
- Knowledge of the Meetings & Events industry is a plus, but not required.
Additional Information:
Remote Work: Enjoy the flexibility of a full-time remote position.
Salary: Competitive salary range of $40,000 to $42,000, dependent on experience.
Benefits: Comprehensive healthcare and retirement plan benefits.
Flexible Schedule: Benefit from a flexible work schedule that promotes work-life balance.
Requirements: Must have a computer and internet connection.
About Cadre:
Cadre (www.hirecadre.com) is a cutting-edge online marketplace app revolutionizing the event planning industry. Our platform connects event planning organizations with a vast network of experienced freelancers, streamlining the onboarding, contracting, and payment processes. Whether you're an event planner looking for top-notch talent or a freelancer seeking exciting opportunities, Cadre makes it easy to connect and collaborate.
Join us at Cadre and be part of a team that's transforming the event planning industry! Apply today to make a difference and grow your career with us.
