Description

JPMorganChase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it is a leading global financial institution with a history that dates back over 200 years. The company operates in more than 100 markets worldwide with over 250,000 employees. JPMorganChase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions.

As a Client Center Meeting Coordinator within our Amenity Services, you will play an integral role in creating a positive and lasting impression of our organization for both employees and clients. Your role extends beyond managing the front desk and you will be the embodiment of our commitment to hospitality and exceptional customer service. Your responsibilities will include escorting clients to their meeting rooms, providing meeting planning support, and assisting with meeting inquiries.

Job Responsibilities

• Stand, greet, and welcome all clients to the Client Center throughout the day. Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort.
• Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors.
• Work closely with JPMorgan Chase's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery
• Manage essential front desk functions, including answering phones, promptly returning emails, reviewing and analyzing meeting room requests, and understanding the schedule of events taking place.
• Join Event Planners on pre-conference calls for events, assist with data entry, and support the execution of events, ensuring all details are meticulously managed.
• Check meeting rooms to ensure that catering, audio-visual, and room setups match the Banquet Event Order (BEO), guaranteeing that all client specifications are met.
• Master the usage of EMS (Event Management System) to detail reservations, review incoming requests, and manage all event logistics efficiently.
• Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
• Take the lead in planning and coordinating small events, ensuring that all logistical details are handled with precision and that the events run smoothly.
• Provide support to Event Planners in the execution of larger events, assisting with coordination and ensuring that all aspects of the event are aligned with client expectations.
• Demonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supported.

Required qualifications , capabilities and skills

• Bachelor's degree required
• 3+ plus years' experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems. Familiarity with Microsoft Office is essential
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations

Preferred qualifications , capabilities and skills

• knowledge of the EMS booking system is a plus

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.