Description

CRAFT is a dynamic and growing company that specializes in Trade Association Management and Corporate Events, including multi-day conferences and tradeshows. We have an immediate opening for a full-time Event Planner and Client Services Manager.  This person is a key part of the association management and events teams that serve the firm’s clients.  Like all CRAFT team members, this person needs to be invested in the success of our clients and ready to do what it takes to be a difference maker.

Summary of Job Description: 

• Assists in planning and executing local, regional, and national corporate meetings and events
• Is the lead staff contact to assist clients with membership questions, event registrations, and sponsorships
• Travels with CRAFT teams to staff meetings, tradeshows, and conferences

Duties/Responsibilities:

• Collaborates with CRAFT Account Executives to assess and understand client needs for meetings and events; including all planning, meeting rooms, convention halls, ballrooms, hospitality suites, hotel blocks, banquet and catering, signage, printed materials, entertainment, promotion, exhibit areas, and other requirements
• Compiles lists of prospective event locations; visits locations and provides guidance on the final selection
• Compiles vendor price lists and assists with contracts for services
• Works with host location on room blocks, food and beverage matters, BEOs and related event needs
• Works with clients and staff to develop event agendas, speakers, and social events
• Develops and manages event budgets including reconciliation of associated expenses
• Maintains and updates client membership databases
• Performs other related duties as assigned

Requirements

• Willingness to work creatively and collaboratively to meet and exceed client expectations
• Experience with integrated online membership software such as Wild Apricot, MemberClicks, etc. preferred
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and meticulous attention to detail
  • Excellent project management skills with a proven ability to meet deadlines
  • Creative and effective problem-solving skills
  • Experience with Excel and Microsoft software preferred
  • Experience with graphic design and digital communications a plus

Education and Experience:

• Bachelor’s degree required. A degree in Hospitality Management or related field is preferred. 
• At least two years of experience in association management, event planning or a related field.